What does an administrator actually need to see first thing in the morning?
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SailPoint
What does an administrator actually need to see first thing in the morning?
—
SailPoint
SailPoint Dashboard — Designing the first thing you see in the morning
Every SailPoint administrator started their day on the same screen. And for years, that screen told them almost nothing useful.
The existing dashboard had been built without user research. It displayed data because data was available, not because anyone had asked what administrators actually needed to know. Customers called it a black box. Valuable insights existed inside the platform — they just couldn't find them, couldn't act on them, and eventually stopped looking.
The brief was to fix that. My team called the new experience MySailPoint.
We started where we always start: with the people who would use it. Through iterative research sessions, we mapped what administrators actually needed to see at the start of their day — not what the data team thought was interesting, not what engineering could surface easily, but what created genuine value for the person sitting down with their morning coffee.
That research gave us two things: a strong point of view on which widgets mattered most, and the credibility to have difficult conversations with the Data Intelligence and API teams about what would actually need to be built to support them.
My SailPoint (new)
The design approach was intentional about scalability from the start. Rather than building a fixed dashboard, we created a widget architecture that any SailPoint product team could extend independently, without dependencies on the platform team. The same architecture opened the door to customer and partner-built widgets, and eventually, a widget marketplace.
Admin Dashboard (old)
The before and after tells the story plainly. The old dashboard was a table of data. MySailPoint was a tool for making decisions.
One customer said it best during research: "This is a game changer in the industry."
MySailPoint launched at SailPoint's annual Navigate conference in October 2023.